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Privacy
Policy Welcome to Think Events London Ltd privacy policy. We respect your
privacy and are committed to protecting your personal data. 1.
Introduction This privacy policy tells you how Think Events London Ltd use your
personal data when you visit our website, interact with us, and buy our goods
and services. It also tells you about your privacy rights and how the law protects
you. It is important that you read this privacy policy, together with any
other privacy policies we may provide, so that you are fully aware of how and
why we are using your data. This privacy policy was last updated on 1st August 2025, and historic
versions can be obtained by contacting us. If you have any questions or would like to exercise your privacy rights,
please follow the instructions in this privacy policy. See How to contact
Think Events London Ltd about privacy below. 2.
Our website and Think Events London
Ltd Our website at thinkeventslondon.com offers services aimed at business
users, from start-ups and independent designers to larger organisations. This
website is not intended for children, and we do not knowingly collect data
related to children. Think Events London Ltd is made up of two different legal entities: ·
Think Events London Ltd, Weatherill
House Business Centre, 23 Whitestone Way, Croydon CR0 4WF; and ·
Think Events Management, Weatherill
House Business Centre, 23 Whitestone Way, Croydon CR0 4WF 3.
Personal data which we collect
about you Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data). We collect a variety of information about our wonderful customers (you!)
and visitors to the Think Events London Ltd website. This personal data falls
into these categories: Identity Data includes title, first name, last name, username or similar
identifier and an encrypted version of your login/password. If you interact
with us through social media, this may include your social media user name. Contact Data includes billing address, delivery address, email address
and telephone numbers. Transaction Data includes details about payments to and from you and
other details of products and services you have purchased from us. Profile Data includes your username and password, purchases or orders
made by you, preferences, feedback and survey responses, as well as any
profile data which we have added (for example, using analytics and
profiling). Technical Data includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in
types and versions, operating system and platform and other technology on the
devices you use to access this website. Usage Data includes information about how you use our website, products
and services. Tracking Data includes information we or others collect about you from
cookies and similar tracking technologies, such as web beacons, pixels, and
mobile identifiers. Marketing and Communications Data includes your preferences in receiving
direct marketing from us and our third parties and your communication
preferences. We do not collect any Special Categories of Personal Data about you
(this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal convictions
and offences. Remember, if you choose not to share personal data with us, or refuse
certain contact permissions, we might not be able to provide the products and
services you’ve asked for. 4.
How is your personal data
collected? We use different methods to collect data from and about you, including through: Direct interactions. You may give us your Identity, Contact and
Financial Data by filling in forms or by corresponding with us by post,
phone, email or through chat or social media. This includes personal data you provide when you: ·
sign up to receive the newsletter; ·
make enquiries or request
information be sent to you; ·
complete a stallholder application
form; ·
order our products, services or
pitches; ·
ask for marketing to be sent to
you; ·
engage with us on social media; ·
enter a competition, promotion or
survey; ·
contact our team directly; or ·
complete feedback form (please be
kind!). Automated technologies or interactions. As you interact with us,
including via the thinkeventslondon.com website, we may automatically collect
Technical Data about your equipment, browsing actions and patterns. We may
also collect Tracking Data when you use our website, or when you click on one
of our adverts (including those shown on third party websites). Third parties or publicly available sources. We may receive personal
data about you from various types of third parties, including: ·
Technical Data and/or Tracking Data
from analytics providers, advertising networks and search information
providers; ·
Contact, Financial and Transaction
Data from providers of payment and fraud prevention services; ·
Identity and Contact Data from data
partners; and ·
Data from any third parties who are
permitted by law or have your permission to share your personal data with us,
such as via social media or review sites We will only use your personal data
when the law allows us to. Most commonly, we will use your personal data in
the following circumstances: 5.
How we use your personal data ·
Where we need to perform the
contract, we are about to enter into or have entered into with you.
For example, when you purchase our products/services or pitch on one of our
events, that’s a contract. ·
Where it is necessary for our
legitimate interests (or those of a third party) and your interests and
fundamental rights do not override those interests. For example, when we
carry out fraud screening as part of the check-out process. ·
Where we need to comply with a
legal or regulatory obligation. For example, keeping records of our sales for
tax compliance. Generally, we do not rely on consent as a legal basis for processing
your personal data other than where the law requires it, for example in
relation to sending certain direct marketing communications. Where our legal
basis is consent, you have the right to withdraw consent any time. See Explaining the legal bases we rely on to process personal data to
find out more about the types of lawful basis that we will rely on to process
your personal data. 6.
Explaining the legal bases, we rely
on to process personal data The table here shows you a description of all the ways we plan
to use personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful
ground depending on the specific purpose for which we are using your data. We do not carry out any automated decision-making. If you ever have any questions about this, all you have to do
is ask. See How to contact Think Events London Ltd about privacy below. 7.
Advertising, marketing and your
communications preferences We may use your Identity, Contact, Technical, Tracking, Usage and
Profile Data to form a picture of what we think you may want or need, or what
may be of interest to you. This is how we decide which products, services and
offers may be relevant for you and tell you about them. This is what we call
direct marketing. We may carry out direct marketing by email, phone, text or post. For
example, you might have the newsletter hit your inbox or a cool promotion
land on your doorstep. On our website, we always try hard to make it really clear what we are
doing and what communications you will be sent, whether it’s you deciding to
sign up to the newsletter or as part of creating an account or the purchase
journey – and you have a right at any time to change your mind and say no
thank you and opt out (but we’d be really sorry to see you go, so please
gives us a chance by fine tuning your preferences before really leaving us!).
The easiest way to opt out is to use the unsubscribe link at the bottom of
the communication. Of course, there are lots of different ways you may see adverts for
Think Events London Ltd out and about, and not all of these are based on
using personal data – sometimes we buy good old-fashioned advertising space
in the real world and on websites and social media. If you see Think Events
London Ltd’ adverts on websites and in social media, these may not be
directed specifically at you, we might just have bid for the space. But
here’s some things we may do that may be specifically directed at you: ·
emails, for example the newsletter; ·
text messages, for example with
discount codes; and/or ·
phone calls, to tell you something
that might be relevant to you and your business. 8.
Disclosures of your personal data We may share your personal data with the parties set out below for the
purposes set out in this privacy policy. We may also share your personal data
if the law otherwise allows it. We may share personal data with the following categories third parties: ·
Suppliers and service providers
(such as technology service providers, payment processing and fraud
prevention providers, manufacturers and post and courier services); ·
Think Events London Ltd’ group
companies; ·
auditors and professional advisers
like bankers, lawyers, accountants and insurers; and ·
government, regulators and law
enforcement. 9.
Payment information Think Events London Ltd uses third party payment processors PayPal to
process payments made for products and services via the Website or their
invoice system. All online payments will be conducted in accordance with
Payment Card Industry (PCI) data security standards (which are high!) and
your billing information (which is only used by these payment
processors for the purpose of performing fraud protection) is
encrypted before being communicated to them. Subject to the below exceptions,
your credit card details are communicated directly from your browser to these
payment processors – Think Events London Ltd never (ever!) sees your full
Permanent Account Number (PAN). This means that the payment form is either
off-site or displayed in a frame on the payment page. For PayPal we only store the tokens required to identify the transaction
with PayPal, issue refunds and identify transactions made using PayPal. 10.
Data security We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your personal data
on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach where we
are legally required to do so. 11.
Third-party links This website may include links to third-party websites, plug-ins and
applications (for example, the PayPal invoices). Clicking on those links or
enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not
responsible for their privacy statements. When you leave our website, we
encourage you to read the privacy policy of every website you visit. 12.
Data retention We will only keep your personal data for as long as necessary to fulfil
the purposes we collected it for, including for the purposes of satisfying
any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which we process your personal data and whether we can
achieve those purposes through other means, and the applicable legal
requirements. By law we have to keep basic information about our customers
(including Contact, Identity, Financial and Transaction Data) for six years
after they stop being customers for tax purposes. We also make a promise to you that you can come back at any time in the
future and re-print products you have ordered from us in the past. So, unless
you actively delete this information, we keep it, so we can keep our promise
to you. In some circumstances you can ask us to delete your data; see Your legal
rights below for further information. In some circumstances we may anonymise your personal data (so that it
can no longer be associated with you) for research or statistical purposes in
which case we may use this information indefinitely without further notice to
you. 13.
Your legal rights If the General Data Protection Regulation applies to you because you are
in the European Union, you have rights under data protection laws in relation
to your personal data: ·
The right to be informed – that’s
an obligation on us to inform you how we use your personal data (and that’s
what we’re doing that in this privacy policy); ·
The right of access – that’s a
right to make what’s known as a ‘data subject access request’ for copy of the
personal data we hold about you; ·
The right to rectification – that’s
a right to make us correct personal data about you that may be incomplete or
inaccurate; ·
The right to erasure – that’s also
known as the ‘right to be forgotten’ where in certain circumstances you can
ask us to delete the personal data we have about you (unless there’s an
overriding legal reason we need to keep it); ·
The right to restrict processing –
that’s a right for you in certain circumstances to ask us to suspend
processing personal data; ·
The right to data portability –
that’s a right for you to ask us for a copy of your personal data in a common
format (for example, a .csv file); ·
The right to object – that’s a
right for you to object to us processing your personal data (for example, if
you object to us processing your data for direct marketing); and ·
Rights in relation to automated
decision making and profiling – that’s a right you have for us to be
transparent about any profiling we do, or any automated decision making. These rights are subject to certain rules around when you can exercise
them. You can see a lot more information on them, if you are interested, on
the UK Information Commissioner’s Office website. If you wish to exercise any of the rights set out above, please contact
us directly. You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable fee if
your request is clearly unfounded, repetitive or excessive. Alternatively, we
may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm
your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure that
personal data is not disclosed to anyone without the right to receive it. We
may also contact you to ask you for further information regarding your
request to speed up our response. We try to respond to all legitimate requests within one month.
Occasionally, it may take us longer than a month if your request is
particularly complex or you have made multiple requests. In this
case, we will notify you and keep you updated. If you have any questions about this privacy policy, including any
requests to exercise your legal rights, please contact us using the details
in How to contact Think Events London Ltd about privacy below. You have the right to make a complaint at any time to the Information
Commissioner's Office (“ICO”), the UK supervisory authority for data
protection issues (www.ico.org.uk). We would, however, appreciate the chance
to deal with your concerns before you approach the ICO so please contact us
in the first instance. 14.
How to contact Think Events London
Ltd about privacy If you have any questions about this privacy policy, or would like to
exercise any of your rights, please email us at info@thinkeventslondon.com or
write to us with your letter addressed to: Data Privacy, Think Events London
Ltd, Weatherill House Business Centre, 23 Whitestone Way, Croydon CR0 4WF, United
Kingdom If you need help about our services, or this website generally, please
contact us on info@thinkeventslondon.com. 15.
Changes to this privacy policy The General Data Protection Regulation is new and the ICO is still
issuing new bits of guidance about how businesses should follow it. So, you
may see little updates to our privacy policy over the coming months. Be sure
to check in and have read every now and then. Thank you. |
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